Shipping policy

Last Updated: October 15, 2026

At EDNA MANELELOP, we want your shopping experience to be simple, convenient, and enjoyable. This Shipping Policy explains our shipping rates, order processing procedures, delivery expectations, and how we handle shipping-related issues.

1. Shipping Rates

We offer straightforward shipping rates to make shopping with EDNA MANELELOP easy and convenient.

Orders under $50: A flat shipping fee of $4.99 applies.
Orders of $50 or more: Free shipping.

Shipping eligibility is calculated based on the eligible merchandise subtotal before shipping charges and applicable taxes, unless otherwise stated at checkout.

Available shipping options, applicable fees, and any shipping restrictions will be displayed at checkout before you complete your purchase.

2. Order Processing Time

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

Order processing time is separate from shipping and delivery time. Orders may not be processed, dispatched, or delivered on weekends or public holidays.

During sales, promotional events, and peak shopping seasons, processing may take longer than usual.

You will receive an order confirmation email after placing your order. Please ensure that your email address and contact information are accurate.

3. Shipping and Estimated Delivery

Delivery times depend on your shipping destination, the selected shipping method, product availability, and carrier operations.

Any estimated delivery times shown at checkout or communicated in your shipping confirmation are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur because of weather conditions, carrier disruptions, holidays, customs procedures, high order volumes, or other circumstances beyond our reasonable control.

4. Shipping Destinations

We ship to destinations where shipping is available through our online store. Available destinations and shipping methods will be displayed during checkout.

If your address is not accepted at checkout, we may not currently be able to ship to your location.

Shipping availability may vary depending on the product and destination.

5. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email containing your order details.

When tracking is available, we will send a shipping confirmation email with your tracking number and relevant tracking information once your order has shipped.

Please allow time for the shipping carrier to scan your package and update its tracking status.

If your tracking information has not updated for an extended period or you have questions about your shipment, please contact us at contact@ednamanelelop.com.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order, including the recipient's name, street address, apartment or unit number, city, state, and ZIP code.

If you notice an error in your shipping address, contact us as soon as possible at contact@ednamanelelop.com.

We cannot guarantee that address changes can be made after an order has entered processing or has been shipped.

Additional costs or delays resulting from incorrect or incomplete address information may apply where permitted by law.

7. Lost, Delayed, or Damaged Packages

We understand that shipping issues can be frustrating. If your package appears lost, significantly delayed, or damaged, please contact our customer support team so we can review the situation.

If an item arrives damaged, please contact us promptly and provide your order number, a description of the issue, and photographs of the product and packaging when available.

We will review the information and work toward an appropriate resolution in accordance with our policies and applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.

8. Split Shipments

Depending on product availability, fulfillment arrangements, or order size, items from one order may be shipped separately and may arrive at different times.

If your order is divided into multiple shipments, tracking details may be provided separately when available.

9. International Shipping, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination and local regulations.

Where these charges are not included in your order total, you may be responsible for paying them, subject to applicable law and the terms displayed at checkout.

Customs processing may also affect delivery times.

10. Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, unsuccessful delivery attempts, an unclaimed shipment, or another delivery issue, we will review the circumstances and contact you where possible.

Depending on the situation, available options may include reshipping the order or processing a refund in accordance with our Return and Refund Policy and applicable law.

Additional shipping charges may apply to reshipments where permitted by law and disclosed before the reshipment is arranged.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before the order is processed or shipped, but changes and cancellations cannot be guaranteed once fulfillment has begun.

Approved cancellations and refunds will be handled in accordance with our applicable policies and consumer protection obligations.

12. Free Shipping Promotions

Our standard free shipping offer applies to eligible merchandise orders totaling $50 or more, subject to the terms displayed at checkout.

Additional promotional offers may have separate eligibility requirements, exclusions, or limitations. Any such conditions will be communicated with the relevant promotion.