Refund policy

30-Day Money-Back Guarantee

At EDNA MANELELOP, your satisfaction matters to us. We want you to feel confident when shopping for your home and wardrobe. That's why we offer a 30-day money-back guarantee on eligible purchases, subject to the terms outlined in this policy.

If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return and refund. Please review the eligibility requirements below before submitting your request.

1. Return Eligibility

To qualify for a return, the following conditions generally apply:

Your return request must be submitted within 30 days of receiving your order.
Items must be unused, unwashed, undamaged, and in their original condition.
Products should be returned with their original packaging, tags, and accessories where applicable.
You must provide proof of purchase, such as your order confirmation or order number.

Products that have been used, washed, altered, or damaged after delivery may not qualify for a return unless the issue is covered by applicable consumer protection law.

2. How to Request a Return

To start a return, please contact our customer support team using the information below:

Email: contact@ednamanelelop.com
Phone: 505-397-5489

Please include the following information in your request:

Your full name
Your order number
The product you wish to return
The reason for your return
Photographs of the product, if it arrived damaged, defective, or incorrect

Our team will provide instructions on the next steps and the applicable return shipping arrangements. Please contact us before sending any item back.

3. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will generally be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Shipping fees, taxes, and other charges will be handled in accordance with the terms disclosed at checkout and applicable law.

4. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and explain the available resolution, including any applicable return shipping arrangements.

5. Damaged, Defective, or Incorrect Items

We want you to receive the products you ordered in acceptable condition. If your order arrives damaged, defective, or different from what you purchased, please contact us promptly at contact@ednamanelelop.com.

Please include your order number and clear photographs of the issue where possible. After reviewing your request, we will work with you toward an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

6. Exchanges

If you would like a different size, color, or product, please contact our support team to discuss the available options.

Exchanges are subject to product availability. If an exchange is not available, an eligible return and refund may be offered in accordance with this policy.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In such cases, you may request a return under this policy after receiving the order, subject to applicable conditions and law.

8. Items Not Eligible for Return

Unless required by applicable law or otherwise stated in writing, the following may be excluded from change-of-mind returns:

Items that have been used, washed, altered, or damaged after delivery.
Items returned without required components or with substantial missing packaging, where this affects eligibility.
Products clearly identified as final sale or non-returnable before purchase.

These exclusions do not limit any rights you may have regarding defective, damaged, misdescribed, or incorrectly supplied products under applicable law.

9. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider, as processing times can vary.

If you have completed these steps and still have not received your refund, contact us at contact@ednamanelelop.com so we can assist you.

10. Our 30-Day Guarantee

Our 30-day money-back guarantee is designed to give customers confidence when shopping with EDNA MANELELOP. To use this guarantee, submit your return request within 30 days of receiving your order and follow the return instructions provided by our team.

This guarantee operates alongside, and does not replace or restrict, any mandatory consumer rights available under applicable law.